ALL DELIVERIES BY COURIER, 1-2 DAY DELIVERY

Delivery & Returns

What Shipping Methods Are Available?

National Delivery is €6.50 within the Republic of Ireland

Deliveries are Mon – Fri.

Republic of Ireland €6.50  1-3 days

UK/Europe: €10

PLEASE NOTE: Due to Covid-19 please allow 5-10 working days for delivery

Payment

What Payment Methods Are Accepted?

We accept major debit / credit cards via Stripe

How Can I Cancel Or Change My Order?

If you wish to exchange an item please return your item (using given postal guides below) and send an email to LAILLIANDMOO@GMAIL.COM with clear instructions about what you want as an exchange.

If the item you require is in stock your exchange will be processed and sent to you.

If it is out is stock we will notify you via email and send your return for a refund.

How Can I Return a Product?

We recommend that you use a trackable form of return as your item is your responsibility until it is received by us and unfortunately we will not be responsible for or refund any items lost in transit.

Products are protected by a 14 Day Money-back Guarantee which guarantees a refund on product or exchange if the item is returned in an unused, saleable condition, within 14 days of receiving the order. The cost of shipping will not be included in the refund as this was the cost to delivery the item.

RETURNS

You have 14 days in which to return unsuitable item(s) for a full refund  or exchange. Delivery costs are not included in refunds of items returned.

Be sure to track your parcel and retain proof of postage.

All goods are your responsibility until we receive them. We can not refund any items that have not been received safely by us or that get lost in transit. Please ensure they are packaged appropriately so that they do not become damaged in transit.

All items must be returned in their original, saleable condition, with all tags intact. Goods that have been returned in a soiled condition or with an excessive odour, for example, smoke or perfume will not be accepted.

All goods will be inspected upon return.

For hygiene reasons, there is no return on jewellery.

Other items may be deemed unreturnable due to the nature of their use. Eg, scarves, certain jewellery. This is to deter items being used and then returned. Some items may have a tag on them that if removed will not be eligible for return. Under no circumstances if this tag is removed can the item be returned. Again, this is to deter items being used and then returned for a refund.

Please make sure that your forms are filled up in full and the item is returned within the 14 day period so that it is accepted at our warehouse.

FAULTY ITEMS

If you are returning an item due to a fault please contact us by  email lalliandmoo@gmail.com and provide details and pictures of the fault.

Please notify us within a reasonable amount of time about any faults as wear and tear may occur and this will hinder us clarifying faults.

REFUNDS

Refunds will only be credited to the original card or other method, that is used for payment.

Your returned item must be processed back through our warehouse so please allow 2-3 days for this process to be complete.

We will e-mail you to confirm receipt of your return

All refunds will be credited to the original card used for payment

Please allow 5-10 working days (Mon-Fri) for your refund to appear in your account. This is in line with normal ECommerce returns policies to deter fraudulent transactions.

We will not refund delivery or postage costs unless the item returned is deemed faulty by us, or is being returned due to an error on our part.All agreements for refund of postal costs MUST be cleared with our Customer Service prior to you returning the item.

Our Returns Policy is in accordance with the Distance Selling Regulations and does not affect your statutory rights. Please Note: This returns policy applies to online orders only. All in store purchases are subject to a separate returns policy.

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